The general terms and conditions of the online store are compiled in accordance with the Consumer Protection Act (ZVPot), with recommendations GZS and international codes for e-commerce. The General Terms and Conditions of the online store determine the conditions of purchase and sale of products carried out by the company Lipnik d.o.o., Majer 28, 8340 Črnomelj, Slovenia (hereinafter the provider). The online store (hereinafter the Online Store) is an information system intended for the presentation and sale of products to users. It is managed by the company Lipnik d.o.o. The user is the person who uses our system, ie the customer in the Online Store.

The provider and the buyer regulate their mutual obligations when purchasing through the Online Store with these general terms and conditions. Each user of the online store service has a username and password with which to present themselves. The password is secret and known only to the user who determines it during registration. The user is obliged to ensure that only he or a person authorized to act on his behalf will act on his behalf and with his password.

The General Terms and Conditions deal with the operation of the online store, user rights and the business relationship between the provider and the customer.

1. General

By using the online store, you agree to all of the following terms. The provider strives to ensure that these pages include only accurate and credible information. However, this information is subject to change in any way without prior notice, for which the provider assumes no responsibility, for the content and errors that may arise. The provider is not responsible if anything (errors, viruses) could cause a malfunction of your hardware. The provider may change these conditions without prior notice.

2. Payment methods

The provider allows the following methods of payment:

  • Payment by proforma invoice
  • Credit card payment
  • Pay via PayPal

Until the full payment of the products from an individual order, the ordered products remain the property of the provider. The bidder issues an invoice on a durable medium (paper) with a breakdown of costs. The invoice will be sent to the customer within the package with the ordered products.

3. Online store prices

All prices are in EUR and include 22% or 9.5% VAT. We reserve the right to change prices, unless otherwise stated (example of promotions and special discounts). Prices are valid at the time of placing the order and do not have a predetermined validity. Prices are valid in case of payment with the above payment methods and under the above conditions. The listed prices are valid only for purchases in the online store and may differ from the prices at other points of sale.

Despite tremendous efforts to provide the most up-to-date and accurate information, price information may be inaccurate. In this case, or in the event that the price of the product changes during the processing of the order, the provider will allow the customer to withdraw from the purchase, and at the same time will offer the customer a solution that will be to the mutual satisfaction.

4. Delivery method and delivery costs

The provider provides the following delivery methods:

  • Package delivery – we will send a package with the ordered products and invoice to the entered delivery address.
  • Personal collection at the company's headquarters – by prior arrangement, the ordered products can be picked up at the company's headquarters

The delivery method is selected during the order process. Goods in stock are delivered in 1 – 3 days. If the goods are not in stock, the delivery time may be extended indefinitely (usually up to 30 days).

After placing your order, you can be called by the web administrator, who will inform you of the exact delivery date. The bidder may cancel the order for any reason, if he is not able to deliver the product at the price stated at the time of placing the order. The provider informs the customer about the canceled order by e-mail.

The cost of postage is calculated in accordance with the price list.

Any costs of the commission upon receipt of the shipment are covered by the buyer himself.

5. Purchase process

The customer first selects the products and the quantity of individual products and adds them to the cart. After entering the products in the cart, continue the purchase process by clicking on the “checkout" button, where it performs all the necessary steps to complete the purchase. In the last step, by clicking on the “confirm" button, make a purchase in the Online Store. After the purchase, the customer receives an e-mail with a pro forma invoice for the payment of the ordered products.
Every time the order status changes, the customer receives an e-mail. The customer can also monitor the status of the order on the “My orders" page. Order statuses are:

  • Processing – Status means that we have received your order and will process it as soon as possible. In the event that not all ordered products are in stock, we will immediately notify the customer before confirming the order. While the order is awaiting confirmation, the customer can cancel or change the order by clicking on the “Update" button.
  • Pending payment – means the order has been processed and is awaiting payment. Once the order is confirmed, it is no longer possible to cancel or change the order.
  • Paid – means that we have received the purchase price on our account and will shortly send the ordered items to the entered delivery address.
  • Sent – means that the customer will receive the ordered products to the entered delivery address within 1 – 3 working days.
  • Completed – means that the order has been processed, the purchase price has been received and the package has been sent to the customer.

6. Right of withdrawal, return of goods

The consumer has the right to notify the company in writing of the withdrawal from the contract within 14 days of delivery of the contract, to the contact e-mail address The consumer must then return the goods to the company within 30 days of written notification, covering the direct costs of return. Products must be unused, undamaged and in the original packaging. A copy of the invoice must be attached. The cost of returning the goods is borne by the buyer. The bidder returns the entire purchase price for the product without postage or delivery costs in the shortest possible time, but no later than within 30 days of receiving notice of withdrawal from the contract.

The buyer must return the goods to the address:

Lipnik d.o.o., Majer 28, 8340 Črnomelj, Slovenia

7. Product damage

When accepting the product, the customer is obliged to carefully inspect the packaging and its contents. In the event of damage to the product, the customer is obliged to immediately notify the delivery person of the damage. The buyer is obliged to draw up an official report together with the postal worker, and to pay special attention to the section on the condition of the packaging and the product. The buyer will relinquish the damaged product, which together with the official minutes will be at the expense of Lipnik d.o.o. sent to the sender's address. After receiving the damaged product, we will send the customer a new product as soon as possible.

In the event that the customer notices damage after delivery of the product, but within a maximum of 30 days after delivery, report the damage to The condition for reporting damage to the product within 30 days after delivery is stored packaging, on the basis of which it is determined where or. how the injury occurred. It is also desirable that the damage is recorded with a camera and photos sent to All subsequent complaints of product damage are taken into account only exceptionally by the carriers and cannot be resolved by our company on their behalf.

8. Purchase security

A given purchase order means the conclusion of a sales contract. This sales contract or purchase order is stored with the provider and the buyer can receive it at any time upon written request within 5 years of the order. We carefully protect the customer data we obtain on our online store. We guarantee that we will use the collected data exclusively to make purchases and improve the operation of the website. Read more about privacy on the Privacy page. Prior to the delivery of the goods, the bidder has the right to contact the buyer by phone or e-mail in order to verify the provided contact information. In the event that he is unable to contact the buyer on the basis of the information provided, the bidder may consider the given purchase order as null and void.

9. Disclaimer

The provider makes every effort to ensure the consistency and up-to-dateness of the information published on its websites. Nevertheless, the characteristics of the products, their stock and price may change so quickly that the provider fails to correct the information on the websites in a timely manner. In such a case, the provider will notify the customer of the changes and allow him to cancel the order or replace the ordered item. All product photos are symbolic and do not guarantee the properties of the product.

10. Complaints and disputes

The provider complies with applicable consumer protection legislation. Complaints and complaints can be sent by users by e-mail or by regular mail to:

Lipnik d.o.o., Majer 28, 8340 Črnomelj, Slovenia

The bidder must confirm within five working days that he has received the complaint, inform the user or. how long it will take to deal with the customer and keep him informed of the progress of the procedure. The bidder will do its best to reach an amicable settlement of any disputes.